Do you feel like a punching bag? Others may tell you to; "never argue, always agree." But HOW do you do that? This training will show you the simple steps to defuse anger and aggressive behaviors and avoid the endless arguing. 

Don't give up! In this module, you will gain the knowledge to easily redirect a person who is exit seeking or wandering. 

Lastly, a topic no one else will touch! Debra is going to reveal how to address racial slurs and hateful comments. How wonderful will that be?